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Cardiff Portal FAQs

General Portal FAQs

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My Files Portlet FAQs

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General Portal FAQs

What is Cardiff Portal? A portal provides a single access point to content and services such as email, instant messaging (IM), search, news feeds, relevant applications, links to external content and lean, automated business processes, all via a web browser (e.g. Microsoft Internet Explorer). Portal technology allows access to this information and services from anywhere in the world, at anytime of the day or night. [Back to top]
 
Why have we got a portal? Cardiff Portal will deliver and provide access to a comprehensive IT environment for everyone in the University. It will provide a personalised, single point of access to the online resources, which will support Cardiff University users in all aspects of their learning, teaching, research and administration. Cardiff Portal will support and empower every researcher, lecturer, student and administrator.  
 
Who has access to Cardiff Portal? All Cardiff University students and staff have access to Cardiff Portal. You will need your network username and password to login to the portal.  
 
How do I login? The portal can be found at http://portal.cf.ac.uk.

On the login screen enter your network username and password to access the portal.
 
 
What can I gain access to? The personalised nature of the portal means that each individual will be able to select from a range of services (called “portlets”) and content, thereby creating their own uniquely configured portal. In addition other services will be delivered automatically to a user depending on their role within the University. For example, if an individual is a teacher and a researcher, they will receive services tailored for both teachers and researchers.

Many of the services will be appropriate for all users, whereas others will be carefully tailored to meet the needs of specific communities.
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What can I do if I forget my login details? If you have forgotten your password please refer to the Logging in and out guide. The guide details the steps to use if you have previously used the Portal to set up Password Security questions to recover your password.

Alternatively, if you have forgotten your password and not previously set up Password Security questions you will need to contact insrvConnect for assistance. You will also need to contact insrvConnect if you have forgotten your username.
 
 
Can I change my password? Yes, you can change your network password via the Password Management Service providing you already have a working password that allows you to login to the Portal. To change your password:
  1. Log out of the Portal (if you are currently logged in) using the Logout button in the top right corner of the Portal screen. If you are not logged in navigate to the Portal Login screen (http://portal.cf.ac.uk).
  2. Click the Change your Password link in the Password Management section.
    Password management section of the Portal login screen
  3. Enter your username and current password in the spaces provided. Click Login.
  4. Enter a new password in the New Password field then retype this new password in the Confirm Password field. Click Change Password to continue.
  5. After a few moments you will receive a "Success" message on screen to inform you that you have changed your network password. Click Continue to return to the Portal login screen.
If you have forgotten your password please refer to What can I do if I forget my login details? for assistance.
 
 
What is a portlet? A portlet is a pluggable component that displays content or a service that is manageable and delivered in a portal. Portlets are displayed as non-overlapping components on a portal page. Example portlets may be email, weather, news feeds, or file store access. Users can configure the My Page portal page and add My Page subpages, together with some portlets to create their own unique portal, accessing the services and information they need.

Each portlet on a portal page is bounded by a thin grey lined box. Each portlet is discrete and does not rely on other portlets to function. Portlets on My Page can be moved, customised, removed and added to subpages of the top level My Page.
 
 
Can I move portlets and change my screen layout? Yes, but only on My Page or any pages you create below My Page. The portal will have a default layout, but on an individual basis, users can control the layout on My Page and its subpages. Certain elements of the portal must remain fixed and non-editable. You can create new portal pages (below My Page) to contain other portlets. [Back to top]
 
How do I add a portlet? The addition of portlets is controlled via the Add Portlets button (at the top right corner of the screen. Please refer to the Adding and Removing Portlets guide (pdf file) for details on how to add customise your My Page.

Note:
You can only customise My Page and any of its sub pages.

 
 
How do I remove a portlet? Please refer to the Adding and Removing Portlets guide (pdf file) for details on how to add customise your My Page.

Note:
Portlets can only be removed from My Page or any of its sub pages.
 
 
How do I logout? Click the Log Out link at the top right area of the screen. [Back to top]
 
Searching for portlets? To find the portlet you need:
  1. On My Page click the Add Portlet button at the top right area of the screen.
  2. Enter a search word, phrase in the Search box.
  3. Click the search button Search button or press Enter to begin the search. The available portlets will be searched for matching portlet titles.
  4. Any matching portlets will be displayed. You will be informed if no portlets have been found.
  5. Drag and drop a portlet to the desired location on the page.
 
 
What are the University IT regulations? Cardiff University has adopted an IT Security Policy. In accordance with that policy the University has agreed a set of Regulations covering the use of all its IT facilities, by staff, students and any other persons authorised to use them. The Corporate Compliance Unit has details of all of the University IT regulations.  
 
Can I prevent the Security Information message popping up in the portal? Yes, the Security Information pop up dialog can be switched off in your browsers' security settings. This message predominantly appears to users of Internet Explorer.
  1. In Internet Explorer go to Tools > Internet Options > click the Security tab.
  2. Make sure that in the Select a Web content zone... field that Internet is selected.
  3. Click Custom Level and scroll down to Display mixed content in the Miscellaneous section.
  4. Change it from Prompt to Enable.
  5. Click OK, Yes, and OK. The change should take effect immediately.
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How do I customise the bookmarks portlet? Please view the Customising the Bookmarks Portlet guide (pdf file) to learn how to customise the bookmarks portlet.  
 
How do I customise the RSS portlet? Please view the Using RSS in the Portal Learn to guide to learn more about the customisation settings of the RSS portlet.  
 
What is Single Sign On (SSO)? Single Sign On (SSO) is a term that refers to the ability to automatically log you in to resources available via Cardiff Portal that would normally require you to log in separately. For example, logging into CardiffMail, Learning Central and Voyager require their own log in procedure, however if you access them via the Portal you only have to log in once (to the portal).

This applies to wherever you login to the Portal, on or off campus. The Portal does this by using a Cardiff University IP address so you will always appear on campus from the portal.

Therefore SSO enables you to have information from various disparate locations easily accessible and in one place.
 
 
If I access a SSO resource through the portal, will I be logged off from that resource when I log out of the portal? No, this can not be guaranteed. You will remain signed onto the resource if the window remains open even though you may have logged off from the Cardiff Portal.  
 
How do I download an EndNote library via the portal? Please refer to the Download EndNote Libraries via the Portal Learn to guide, which describes two options for downloading EndNote libraries via the My Files portlet.  
 
Which browsers work best with Portal? The manufacturer of the portal software (IBM) has a limited set of browsers which are guaranteed to work with Portal. If the browser you are using is not listed below this does not mean that the Portal will not work with this browser but you may experience limited functionality:
  • Microsoft Internet Explorer 8.0, 7.0, 6.0.
  • Firefox V3.6, 3.5, 3.0, 2.0, 1.5.0.7.
  • Apple Safari 3.2, 4.0, 4.0.5. There are additional limitations with Safari in that some functionality may not be available.
  • Opera 9.52 and higher. Drag and Drop functionality of administering portlets and pages is not supported with Opera.

If you do have Microsoft Internet Explorer version 9.0 installed on your computer you may find that switching on Compatibility View in Internet Explorer may help restore functionality. Compatibility View helps make web sites that are designed for older browsers look and work better in newer versions of Internet Explorer. To turn Compatibility View on click Tools > Compatibility View. Diabale it in the same way.
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My Files Portlet FAQs

What is the My Files Portlet? My Files provides basic access to the S and H drives through the Portal. This has been developed to give you easy off-campus access to your files via the internet, when using PCs or Macs and a supported internet browser. Please note that this will not change the way you currently work on campus.

In addition to My Files we are developing a more sophisticated tool, which will offer an enhanced interface with features such as right-click and drag-and-drop. Once this service has been completed and fully tested it will be made available to users via the Portal.
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Where can I find the My Files Portlet? You can find the My Files portlet under the Files tab. You can also find the portlet in the Productivity groups under Add Portlet.  
 
When should I use My Files? You should use My Files if you are off-campus or do not have access to your networked drives from your computer (for example if you are a Mac OS X user or use a stand-alone PC). If you already have access to your filespace from your computer then you should continue to access it in the normal way.  
 
What are my responsibilties when using My Files? When using the My Files Portlet to download files to a workstation you are responsible for ensuring the safety and integrity of the information.

All files which contain sensitive information (for example personal data or confidential information) must be deleted from your workstation after use. You should also clear your browser cache before exiting your browser.

Details on best practice, including how to clear your browser cache, can be found here: www.wikihow.com/Clear-Your-Browser's-Cache (please note that this is an external site and Cardiff University cannot be responsible for its content).
 
 
What happens when I double click a file? When you double click a file a temporary copy is opened. This will be saved to a temporary folder on your computer and any work you do on the file may be lost when you close it or turn off your computer. If you make any changes make sure you use the Save As function to change your saving location.  
 
How should I open a file for viewing only? Double click on the file name. Do not use this option if you want to save any changes.  
 
How should I open a file for editing? You should download the file to your computer. Select the file by ticking the checkbox next to it. From the menu bar select File > Download. When asked if you would like to Save or Open the file, choose Save.  
 
How do I download a file? Select the file by ticking the checkbox next to it. From the menu bar select File > Download. When asked if you would like to Save or Open the file, choose Save. [Back to top]
 
Can I download a folder or more than one file? Yes. To select multiple files tick the checkboxes for each one. When downloading multiple files or a folder, they will be downloaded as a zip file which you will need to unzip to view.  
 
How do I access a file saved on my desktop? You will find the contents of your desktop in the jccs\windows\destop folder on your H_Home drive.  
 
How do I save a file that I have opened and edited? Save it to your computer using the Save As function to ensure it saves where you expect. If you want to save a copy back to your networked filespace you will need to upload the file.  
 
How do I upload a file? In the My Files Portlet, navigate to the folder you wish to upload the file to. From the menubar choose File > Upload. Browse for the file on your computer and click the Upload button.  
 
How do I upload multiple files? After browsing for a file in the Upload window, click on the plus (+) icon to add another file. Once you have added all the files you want to upload, click on the Upload button.  
 
How do I upload a folder? You cannot upload a whole folder. You will need to create a new folder using My Files and upload the contents of your folder in to the new folder.  
 
Can I copy and paste a file? Yes. Select the file you wish to copy by ticking the checkbox next to it. From the menu bar choose Edit > Copy. Navigate to the target folder and choose Edit > Paste from the menu bar.  
 
Can I cut and paste a file? Yes. In My Files cut and paste is referred to as Move. Select the file you wish to copy by ticking the checkbox next to it. From the menu bar choose Edit > Move. Navigate to the target folder and choose Edit > Paste from the menu bar. [Back to top]
 
How do I email a file? Select the file you wish to email by ticking the checkbox next to it. From the menu bar select File > Mail. Make sure that the Mail Server is set to default and enter an email address and your message. The email will appear to have been sent from your Cardiff University email address.  
 
How do I search within a folder? Use the Filter box in the top right hand corner of the portlet. Use the * (any number of unknown characters) and ? (a single unknown character) wildcards to search. For example, entering *.doc would display all Word documents within that folder.  
 
I keep getting messages about pop ups. What can I do? My Files uses pop up windows which your browser may have blocked. Please read the Pop Ups and the MWE guide for instructions on how to enable pop ups.  
 
Why doesn't right clicking work? Right clicking functionality is only available in the right hand pane. The left hand pane is for navigation only and will display the normal browser menu if you right click in it.  
 
What are the differences between the left and right panes? The left hand pane is for navigation only and allows you to quickly move between folders and networked drives. The right hand pane is for both navigation and interaction with files and folders. In the left hand pane, single clicking will open a folder. In the right hand pane you will need to double click to open a folder. Right click functionality is only available in the right hand pane.  
 
How do I sort files by name, size or date modified? Click on the Name, Size or Modified headings in the right hand pane to sort file listings in ascending or descending order by name, size or date modified. [Back to top]